Donna South

I’ll work with you to design a strategy that supports growth and keeps your members engaged. Whether you’re starting from scratch or refining an existing plan, I’ll ensure it’s aligned with your goals and the needs of your members.

From first contact to membership renewal, I’ll help you understand and improve every step of your member journey. The result? A smoother, more enjoyable experience that increases member satisfaction and retention.

I’ll review your current communication practices to identify gaps and opportunities. We’ll create a plan that ensures your members receive the right messages at the right time, keeping them informed and engaged and avoiding member fatigue.

If your membership team is too busy with the day-to-day to step back and assess the bigger picture, you’re not alone – and a health check might be just what you need. I’ll meet with your team to get a sense of how things are tracking, answer your burning questions, and provide honest feedback on what’s working well and where there’s room for improvement. It’s a practical, no-fuss way to get fresh eyes on your member engagement strategy without the need for reviewing lengthy reports or complex analysis. You’ll get simple, actionable ideas that can be implemented quickly, and know what to prioritise next.

Flexible, ongoing senior-level support from an experienced membership professional. You get insights and guidance for you and your team without the cost and commitment of a full-time hire. Whether you need a sounding board for key decisions, sanity checking of ideas or support on specific projects, I’ll be there to help for as long as you need. Available as a monthly retainer or short-term engagement.

Not seeing exactly what you need, or net sure what you need? I’m happy to create a custom approach that fits your specific goals. Whether it’s a one-off project or ongoing support, let’s chat about how I can help with your pain points and get your membership thriving.